Check out our Notices & News page for Halifax Water PSAs.
Halifax Water Customer Portal Privacy Incident Investigation
Halifax Water customers who are registered for paperless billing will receive a paper bill by mail whilst the Customer Connect Portal is offline.
UPDATE: Monday, March 9
Halifax Water is continuing to respond to a privacy incident involving its Customer Connect Portal. Protecting customer information is a top priority, and the utility is committed to transparency as more information is confirmed.
The Customer Connect Portal remains offline while Halifax Water and the external vendor that owns and operates the platform complete a comprehensive investigation and verification process.
Seasonal Disinfection
In February 2015, Halifax Water undertook a stakeholder consultation in support of an application to implement a Seasonal Disinfection Program. Since 2017, Halifax Water has turned off the Ultraviolet (UV) systems annually between November 1 and April 30 at the Halifax, Dartmouth, Eastern Passage, and Herring Cove Wastewater Treatment Facilities (WWTFs). Prior to 2020, UV systems at all of these facilities were turned back on between December 24 and January 2 to provide disinfection during the Polar Bear swim in the Herring Cove area.