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Contact Us

Customer Care Centre is open from 8:00 AM - 8:00 PM

24-Hour Emergency Service

Call 902-420-9287 for water, sewer, and flooding emergencies.

Customer Care Centre
  • 902-420-9287
  • Hours of Operation: Monday to Friday from 8:00 AM to 8:00 PM
  • Email: customercare@halifaxwater.ca
    (please allow up to three business days for a reply)

Head Office Address

  • 450 Cowie Hill Road
    Halifax, NS

Mailing Address

  • Halifax Water
    PO Box 8388, RPO CSC
    Halifax, NS
    B3K 5M1

Head Office Hours of Operation: Monday to Friday from 8:30 AM to 4:30 PM. 

Concerns or Complaints

As a regulated public utility, Halifax Water must conduct business in accordance with our Rules & Regulations [PDF] as approved by the Nova Scotia Utility and Review Board. These can be used to help you determine if we have applied an approved practice.

Halifax Water will respond to concerns and complaints about:

  • Billing
  • Metering and meter reading
  • Application of standard charges
  • Misuse of water resources, sanitary, or stormwater systems
  • Halifax Water staff or service delivery

FORMAL COMPLAINTS CAN BE SENT TO:

Mail

  • Halifax Water
    Complaints Department
    P.O. Box 8388, RPO CSC
    Halifax, NS
    B3K 5M1

Fax

  • 902-490-4749

 

What if I don't like the answer I received from Halifax Water?

If you are not happy with Halifax Water's response, you may make an appeal to the Dispute Resolution Officer (DRO).

The Dispute Resolution Officer is an independent officer (not an employee of Halifax Water or the Nova Scotia Utility and Review Board) who manages regulation based on customer issues.

Appeals must include:

  • Halifax Water service request number
  • Contact information
  • Summary of your complaint
  • Details on how Halifax Water offered to resolve your complaint
  • Description of the outcome you believe would be fair

APPEALS CAN BE SENT TO THE DISPUTE RESOLUTION OFFICER:

Mail

  • P.O. Box 51030
    Halifax, NS
    B3M 4R8

Phone

  • 902-225-0795