Complaint Appeals

If after following the formal complaint process you remain concerned about Halifax Water’s response, you may submit an appeal to the Dispute Resolution Officer (DRO).

The Dispute Resolution Officer is an independent officer (not an employee of Halifax Water or the Nova Scotia Utility and Review Board) who manages regulation based customer issues.

To submit an appeal to the DRO please complete the DRO Appeal form below:

Required fields are marked with an asterisk (*)

Contact Information

Name

Another Authorized Contact Name (if applicable)

Phone Number

Account Number

Service Address Information

Unit / Apartment

Street Name and Type

City

Province

Postal Code

Complaint Information

Details of your Complaint

Details of Halifax Water's Response

Summary of your Expected Outcome

Acknowledgement

I understand in submitting this form I am providing my permission to Halifax Water to release required information to the DRO.

Once it has been confirmed that Halifax Water’s formal complaint process has been completed, a Service Request number will be assigned and the DRO will contact you directly.

Contact Information

Service Address Information

Complaint Information

Acknowledgement

Emergency Service