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Complaint Appeals

Appeals go to an independent Dispute Resolution Officer

If after following the formal complaint process you remain concerned about Halifax Water’s response, you may submit an appeal to the Dispute Resolution Officer (DRO).

The Dispute Resolution Officer is an independent officer (not an employee of Halifax Water or the Nova Scotia Utility and Review Board) who manages regulation based customer issues.

To submit an appeal to the DRO please complete the DRO Appeal form below:

Required fields are marked with an asterisk (*)

Contact Information

Service Address Information


Complaint Information



Once it has been confirmed that Halifax Water’s formal complaint process has been completed, a Service Request number will be assigned and the DRO will contact you directly.