Check out our Notices & News page for Halifax Water PSAs.
Mail disruption
Due to the current labour distribution at Canada, post there could be delays in receiving your mail, including your Halifax Water bill.
To avoid the risk of delays in receiving your bill and late payments, we recommend that you register for our Customer Connect Portal. This provides 24/7 secure access to your bills and account information.
Visit Customer Connect - Welcome! to sign up for paperless billing. All you will need is information from your most recent bill.
Don’t have your most recent bill?
Send us an email at customercare@halifaxwater.ca with the subject line: I want to sign up for Customer Connect.
Lake Major Water Conservation Measures
A prolonged period of low precipitation has resulted in lower-than-normal water levels in Lake Major. Lake Major is the water supply that serves the communities of Dartmouth, Burnside, Cole Harbour, Westphal, North Preston and Eastern Passage (see attached map for affected service areas). Customers may use this interactive map to determine if they are serviced by the Lake Major water supply.
In order to conserve water, Halifax Water is requesting that all residents and businesses supplied by the Lake Major Water Supply Plant follow voluntary water conservation measures until further notice. These measures include: