The privacy and security of your personal account information is a top priority for Halifax Water. As we continue to improve access to your Halifax Water Customer Connect account, we are committed to introducing more effective online security mechanisms to help protect your information. As a result, on January 28, Halifax Water will be introducing Two-Factor Authentication (2FA) as part of the login process for the Customer Connect Portal.
Two-factor authentication (2FA) is a security method that requires two forms of identification. This typically involves something you know (like your password) and something you have (like a one-time passcode sent to your phone or email).
In essence, 2FA enhances security by ensuring that even if one factor is compromised, unauthorized access is still prevented.
When you log in, you will enter your password as usual.
Then, you will verify your identity using a second step, such as a code sent to your email or mobile device.
How does this help protect online security for your Customer Connect Account?
This extra layer of security helps keep your account safe.
No action is required right now. On January 28, you will see the new verification step when you log in.
For more information on Customer Connect visit Customer Connect | Halifax Water
If you have any questions or need assistance, please contact our Customer Care team at customercare@halifaxwater.ca or 902-420-9287.
