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Customer Connect

Halifax Water's Customer Account Access

Access Your Halifax Water Account Online Through Customer Connect.

Customer Connect began in 2017 with the installation of new, technologically advanced, water meters. Now, those meters are providing you with valuable information regarding your water consumption. 

Set up your Customer Connect account and you will be provided with timely, personalized information, in a secure manner.

Sign up for Customer Connect Now

Customer Account Access Through Customer Connect

Benefits & Features of Customer Connect

Alerts Icon
  • High consumption = $ high cost $
  • Sign up for Text or Email alerts


Enhanced Profile Settings
Enhanced Profile Settings
  • Update email address
  • Change customer name 
  • Add phone numbers
New Notifications Section
New Notifications Section
  • View all notifications received from Halifax Water
  • Manage notification preferences, including email and text
Future Usage & Bill Amounts
Forecast Usage & Billing
  • Forecast future usage and billing amounts based on trends over time
  • This will help you keep your bill on track
Enhanced Program Enrollment
Enhanced Program Enrollment
  • Paperless billing
  • Text alerts
  • Pre-Authorized Payments
Enhanced Account Management
Enhanced Account Management
  • Account summary overview for multiple account holders
  • View yearly consolidation, total consumption by year and an annual summary

Please Note: Some benefits and features will be released in future releases of Customer Connect.

If You Haven't Already, Get Your New Water Meter Today!

If you have not yet had your water meter upgraded, please contact Halifax Water to arrange an appointment:

Please note: The Nova Scotia Utility and Review Board (NSUARB) has recently approved changes to the fees associated with non-AMI Meter readings.

More About Halifax Water's Meters

Protecting your data is a top priority. Using the same advanced methods as internet banking and ATM machines, the new water meter reading system uses proprietary protocols, transmitting it to Halifax Water over a wireless network with multiple layers of security incorporated throughout the system. Security measures are tested and reviewed regularly to guard against unauthorized access. 

Find Out More About Halifax Water's Meters