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Help Paying My Bill

Get help paying your Halifax Water bill with the H2O Fund

The H2O (Help to Others) Fund is a water, wastewater, and stormwater assistance fund that can be used by Halifax Water residential customers who are having a hard time making their bill payments.

Approved applicants will receive assistance once in a 24-month period to a maximum of $275.00.

What is the H2O Fund?

The program is funded by Halifax Water and its employees and administered by The Salvation Army. Funds donated by Halifax Water employees are matched by Halifax Water to a maximum of $25,000 annually.

The H2O Fund is not a rebate program. It is intended to assist households in an emergency, especially those with no other resources available.

Do I Qualify for the H2O Fund Assistance?

To qualify for the H2O Fund, you must meet the following conditions:

 

  1. The household is low income and in an emergency situation. (The maximum annual income eligibility for a single income household is $21,000. The maximum annual income eligibility for a family income household is $39,000.)
  2. The Halifax Water account is active and in the name of an adult living in the household (the account cannot be in your landlord’s name).
  3. The household and household members have not received H2O Fund assistance within the last 24 months.

 

You are not eligible to receive assistance if your residential water, wastewater, and stormwater costs are included in your rent.

How Do I Apply for the H2O Fund Assistance?

To apply, complete and submit the H2O Fund application [PDF] along with the required supporting documents. If you can’t download the PDF, you can find a paper copy of the application at these locations:

  • Halifax Water’s 450 Cowie Hill Rd. office
  • Salvation Army’s Gottingen St. location
  • any HRM Customer Services Centre

In addition to a completed application form, you are required to provide the following:

 

  1. A copy of a recent (within the past two months) Halifax Water bill, showing your name, address, account number, and the amount owing.
  2. Declaration of income or of no income, or proof of study, to demonstrate financial need.

 

a. Declaration of income should include all sources of income, including (but not limited to):

  • wages
  • employment insurance
  • worker’s compensation
  • income assistance
  • child tax benefits
  • child support
  • old age security

 

b. Declaration of no income should come in the form of a letter of support from a community referrer, such as your:

  • local food bank
  • church
  • social worker
  • physician
  • law enforcement
  • MLA

 

c. Adults enrolled in an educational or training program need to submit a copy of their student ID or a letter from the school or training facility.

Mail

  • H2O Fund
    Administrator
    2038/2044 Gottingen Street
    Halifax, NS
    B3K 3A9

Fax

  • 902-444-8914

 

Selection Process

The Salvation Army receives and reviews all completed applications and will contact you within five business days to let you know if you’re eligible for support.

If your application is approved, you will have the funds applied directly to your Halifax Water account.

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