2020 Rate Application

The first proposed rate changes for water and wastewater services since April 2016

On February 13th, 2020, Halifax Water filed a rate application with the Nova Scotia Utility and Review Board (NSUARB) to increase water and wastewater rates. This rate application does not include stormwater rates. The NSUARB has tentatively scheduled a hearing June 1, 2020. This is the first rate increase application for water and wastewater services since April 2016.

Halifax Water’s request to increase rates was filed prior to the global pandemic. Some customer relief was quickly initiated, and a longer-term strategy was developed that now allows Halifax Water to revise its requested rate increases. 

Changes to Rate Application as a Result of COVID-19

The COVID-19 pandemic has many Halifax Water customers concerned about the future and their ability to pay bills. To help support customers in these uncertain times, Halifax Water has recommended to the NSUARB that there be no increase in water rates for fiscal 2020/21 and 2021/22. In addition, the utility is recommending no increase in overall wastewater rates in 2020/21 and an increase to wastewater treatment/usage charges effective April 1, 2021. The application does not include stormwater rates.

Learn more about the Halifax Water response to COVID-19

What does this proposed rate increase mean for homeowners?

If approved by the NSUARB the rate increase for wastewater services will be:


  Water Consumption Charge Water Service Base Charge Wastewater Treatment Charge Wastewater Service Base Charge
Existing Rate $0.976 / 1000 litres $39.00 / quarter ($13.00 / month) $1.753 / 1000 litres $42.00 / quarter ($14.00 / month)
Proposed Rate Effective Sept. 1, 2020 No Change No Change No Change No Change
Proposed Rate Effective April 1, 2021 No Change No Change $2.073 / 1000 litres No Change

Why is a rate increase needed?

Costs have increased over the last four years, since the last increase, and we need to spend more to maintain infrastructure. We need to spend more to ensure regulatory compliance, protect the environment and public health; adapt to climate change and mitigate its impacts; and ensure the utility continues to meet customer expectations.


Halifax Water Infrastructure Length & Age Representation Map

The total length of water, wastewater, and stormwater pipe owned and maintained by Halifax Water is over 3800 KM. If connected end-to-end, it would reach from our main office at 450 Cowie Hill Road, Halifax, via the Trans-Canada Highway to the border between Saskatchewan and Manitoba.

As you can see on this map, large sections of our infrastructure are ageing, and will need to be replaced. Over 30 years (2019-2049), it is estimated Halifax Water will need to invest approximately $4 billion to renew assets, support growth across the municipality, and maintain compliance with all required regulations, all while adapting to climate change and mitigating its impacts.

The Capital Budget (infrastructure improvements) for the fiscal year April 1, 2020 – March 31, 2021 alone is $96.5 million and includes projects for water, wastewater and stormwater. Continuous investment in our infrastructure is critical to the short and long term economic and environmental sustainability of our region, and to public health.

When was the last rate change for these services?

The last water and wastewater rate increase was April 1, 2016.

How does the rate application process work?

The Halifax Water Board, whose meetings are open to the public and live-streamed, first approves a proposed rate increase. A rate application is then submitted by Halifax Water to the NSUARB. Any change in rates and regulations has to be approved by the NSUARB.

What if I want to participate in the NSUARB rate hearing?

The rate application process is designed to be fair and open. Public and interested parties are welcome to participate. The NSUARB has tentatively scheduled a hearing for the week of June 1, 2020. For more details on the hearing process, please visit https://nsuarb.novascotia.ca/.

Is there a program available for those who may need financial assistance?

In 2011, Halifax Water established the H2O (Help to Others) Fund, a third-party fund managed through the Salvation Army. The H2O Fund assists customers with outstanding Halifax Water bills. Since the launch of the program, over 950 customers have been helped. Details on the H2O (Help to Others) Fund can be found here on halifaxwater.ca or at https://salvationarmy.ca/maritime/home/programs/h2o/.

Halifax Water by the Numbers

Halifax Water owns, operates, and maintains the following infrastructure to provide water, wastewater, and stormwater services to our customers and our environment:

Halifax Water by the Numbers - Asset Information

Last year, Halifax Water:

Water Supplied & Wastewater Treated in Fiscal 2018

Had 480 employees working hard to serve customers.

Halifax Water had 109,000 customer accounts, and served an estimated population of 370,000 people on a regular basis, plus countless visitors
in this region.

Related Documents

This information is out of date and does not represent the updated rate application.

Water Talk Winter/Spring 2020

Water Talk is an informative newsletter being distributed in Halifax Water bills over the Winter/Spring billing period for all customers who receive water and/or wastewater services from Halifax Water.