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IS Support Technician III

Regular IS Support Technician III
Competition #
HW24-28E
Title
Information Services Support Technician III
Department
Engineering and Information Services
Primary Function

The IS Support Technician III is responsible for the provision of effective day-to-day operation; maintenance and support of the Commission’s technical hardware, software, and communication systems ensuring systems are fully functional and meet the needs and requirements of the Commission.

Duties & Responsibilities
  • Ensure that the Commission’s technology is available and a positive factor in the day-to- day routine of staff by the installation, support and maintenance coordination of network services and associated systems.
  • Provide network support (hardware and software) including repair/upgrades, configuration, installation, and updates to servers and communication equipment.
  • Enable the effective use of technology by providing technical expertise and support when situations arise to ensure users receive prompt, quality solutions to technical issues.
  • Provide technical day-to-day support to users and IS Technicians Level 1 and 2 (hardware and software) including repair/upgrades, new PC hardware configuration, and installation; software configuration, installation, updates.
  • Ensure there is an appropriate storage and backup strategy in place to protect and minimize the risk to the Commission’s data.
  • Maintains above average knowledge of technical trends and breakthroughs by fostering effective relationships with the technical vendor community and technical staff of HRM and related organizations.
  • Ensures remote sites are serviced by the appropriate communications through proper communications and cabling planning, installation, and maintenance.
  • Maintain inventory control over all computer hardware and software for the purposes of insurance, copyright, and asset management as well as software and hardware upgrades, maintenance, and support.
  • Performs such other related duties as may be assigned.
Reporting Relationships
  • Reports to: IS Technical Coordinator
  • Supervises: n/a

Minimum Qualifications

Education and Experience

Education:

  • Grade 12 plus a Post-Secondary diploma in Computer Science/Information Technology.

Experience:

  • Five years of related experience.
  • Must have reached the level of IS Support Technician II.
  • Must have hands on experience with the following computer hardware/software:
    • Multiple Operating System environments
    • Multiple server environments and communication equipment.
    • Network security and firewalls
    • Web Service environments and products
    • Virtualization environments
    • Data Communications Protocols
    • Connection to user applications and systems (GIS, and SCADA would be an asset)
Other Requirements

Certificates / Licenses / Registrations:

  • Certification in one of the following (or equivalent):
    • Certified Network Administrator (i.e. CCNA, CCENT)
    • Certified Server Directory Configuration (i.e. MCTS - Active Directory Configuration)
    • Certified Server Applications Infrastructure Configuration (i.e. MCTS - Server 2008 Applications Infrastructure Configuration)
  • Must have a valid NS driver’s license and be willing to use their own vehicle in accordance with the Mileage Policy.
  • Must be willing to undertake and maintain the following safety training:
    • First Aid
    • Globally Harmonized System (GHS) (Formerly WHMIS)
    • Additional safety training as identified based on legislative and operational requirements
Knowledge, Skills and Abilities

Other Knowledge, Skills & Abilities:

  • Good verbal/written communication skills
  • Excellent analytical and troubleshooting skills
  • Ability to understand blueprints and schematic diagrams in troubleshooting equipment.
  • Proficient knowledge of electronics
  • Ability to analyze client requirements, research, evaluate, and test hardware/software.
  • Good time management and organizational skills.
  • Demonstrated ability to work independently as well as in a team environment.

Hours of Work: As per Collective Agreement

Wage Rate: As per Collective Agreement

This is a CUPE Local 1431 Unionized position.

How to Apply

Send completed cover letters and application forms [PDF] or resumes quoting Competition #HW24-28E in the subject line (required) must be received by 4:30 pm on March 24, 2024. Please forward to:

Mail

  • Halifax Water
    HR Department
    P.O. Box 8388, RPO CSC
    Halifax, NS
    B3K 5M1

Fax

  • 902-490-6934

Please note: Only applicants invited for an interview will be contacted.

Conditional Items Required for Employment:

  • Satisfactory background check
  • Satisfactory pre-employment testing

Halifax Water is an equal opportunity employer.

Halifax Water’s goal is to be a diverse workforce that is representative of the community we serve, at all job levels. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.

Halifax Water is an equal opportunity employer