Field Service Technician, Level 1

Term Full Time
Competition #
HW25-47E
Title
One (1) Term, Field Service Technician, Level 1
Department
Corporate Services
Primary Function
  • Under the supervision of the Supervisor of Metering, or designate, this position involves customer relations wherein the general work includes connecting and disconnecting metered water service, investigating customer inquiries, meter reading, enforcing collection procedures and repairing metering equipment.

 

Duties & Responsibilities
  • Complete all appointments for water connections, reconnects, disconnects, meter reads, and repairs.
  • Install, maintain and repair metering equipment, such as meters, remote registers, Encoder Receiver Transmitters (ERTs) etc.
  • Carry out field collection activities for overdue accounts as required.
  • Maintain records related to collection work and make recommendations regarding disconnection of service.
  • Collect meter readings for both residential and non-residential accounts using a hand-held computer, or manually as required.
  • Conduct field investigations for high consumption, service line leak detection, theft of service, reverse flow, vacant properties, etc. 
  • Complete any required reports or records and provide analysis.
  • Perform general office duties including pick ups and deliveries.
  • Complete and maintain forms, records and service orders as required.
  • Maintain thorough knowledge of Halifax Water Design Specifications related to meters.
  • General knowledge of Automated Metering Infrastructure and trouble shoot issues.
  • Perform such other related duties as may be assigned.
     
Reporting Relationships
  • Report to: Supervisor of Metering

Minimum Qualifications

Education and Experience
  • Education:
    • Grade 12 or NS Department of Education Equivalent.
  • Experience:
    • One-year previous plumbing, metering, mechanical, or electrical experience. 

 

Other Requirements

 

  • Valid N.S. Driver’s License.
  • Must be willing to undertake and maintain the following safety training:
    • First Aid
    • Globally Harmonized System (GHS) (Formerly WHMIS)
    • Additional safety training as identified based on legislative and operational requirements 
       
Knowledge, Skills and Abilities
  • Must have a high degree of ability to deal courteously and competently with customers.
  • Must be able to work independently and in a team environment.
  • Ability to work proficiently with figures and detailed records.
  • General knowledge of function of meter equipment.
  • Ability to meet established deadlines and deal with varying workloads.
  • Maintain thorough knowledge of departmental procedures related to metering.
  • Must have general knowledge of computerized environment and be familiar with Microsoft Office Suite.
  • Must maintain Halifax Water vehicle in a clean, neat and tidy manner.
How to Apply

Completed resume, cover letters and application forms [PDF], stating Competition #HW25-47E must be received by 4:30 p.m., March 31, 2025.  

Please forward to:

Mail

  • Halifax Water
    HR Department
    P.O. Box 8388, RPO CSC
    Halifax, NS
    B3K 5M1

Fax

  • 902-490-6934

Email

Please note: Only applicants invited for an interview will be contacted.

Conditional Items Required for Employment:

  • Satisfactory background check
  • Satisfactory pre-employment testing

Halifax Water is an equal opportunity employer.

Halifax Water’s goal is to be a diverse workforce that is representative of the community we serve, at all job levels. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.