COLLECTIONS CLERK

Regular | Full Time
Competition #
HW25-01R
Title
Collections Clerk
Department
Corporate Services
Primary Function
  • Halifax Water is inviting applicants for One Regular Full Time Collections Clerk in theCorporate Services Department. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.
  • Interested, qualified candidates are asked to submit a cover letter and resume, stating Competition #HW25-01R confirming their interest by 4:30 pm on January 22, 2025.
Duties & Responsibilities

 

  • Compile and analyze reports, forms and service orders to prioritize collection of overdue accounts to minimize outstanding corporate receivables.
  • Prioritize contact list and collect receivables based on age.
  • Notify customers of overdue accounts by telephone, mail, door card, and continue the notification process, if initial contact is not acknowledged.
  • Assist with the coordination of field activity; such as final notice delivery and/or water disconnection due to delinquency.
  • Negotiate payment arrangements with customers and process account adjustments.
  • Record all customer interactions, comments and payment arrangements on customer accounts.
  • Maintain an up to date knowledge of departmental procedures and Halifax Water programs and services.
  • Liaise with other departments (billing) to obtain required information, and 3rd party collection agencies as required.
  • Resolve customer inquiries/complaints at first point of contact. If unable to resolve at first contact; follow the established escalation process.
  • Provide required administrative support to Customer Care staff with respect to customer appointment scheduling and notices.
  • Perform such other related duties as may be assigned.

Minimum Qualifications

Education and Experience
  • Education:
    • Grade 12 or NS Department of Education equivalent and completion of a one year certificate or diploma program from a recognized business administration program.
  • Experience:
    • Two years' experience in Customer Service, Call Centers, Collections Role, Sales and/or Telemarketing.
Other Requirements
  • Must be willing to undertake and maintain the following safety training:
    • First Aid
    • WHMIS
    • Additional safety training as identified based on legislative and operational requirements
Knowledge, Skills and Abilities
  • Must have ability to deal courteously and competently with customers
  • Ability to deal effectively with customers by phone and other electronic means, including front desk/reception area
  • Demonstrated ability to communicate effectively both orally and written
  • Excellent listening and negotiation skills with a collection’s focus; ability to de‐escalate and resolve customer issues, and where necessary, inform the customer of the complaint process
  • Organized, self‐driven and goal‐oriented
  • Demonstrated ability to work accurately with figures and detailed records
  • Ability to maintain and balance cash work
  • Ability to meet established deadlines and deal with varying workloads and work habits
  • Strong organizational skills with the ability to work in a team environment or independently
  • General knowledge of a Microsoft Office tools such as word processing, spreadsheet and data base systems; and ability to work in a Windows based environment – exceptional Excel skills
  • Accurate data entry and keyboarding skills
  • Must maintain confidentiality of customer accounts and contacts
  • Collection and accounts receivable experience would be an asset
How to Apply

Applicants who applied previously for this competition do not need to reapply.

Completed Resumes, cover letters and application forms [PDF], stating Competition #HW25-01R must be received by 4:30 p.m., January 22, 2025. Please forward to:

Mail

  • Halifax Water
    HR Department
    P.O. Box 8388, RPO CSC
    Halifax, NS
    B3K 5M1

Fax

  • 902-490-6934

Email

Please note: Only applicants invited for an interview will be contacted.

Conditional Items Required for Employment:

  • Satisfactory background check
  • Satisfactory pre-employment testing

Halifax Water is an equal opportunity employer.

Halifax Water’s goal is to be a diverse workforce that is representative of the community we serve, at all job levels. Halifax Water believes a diverse workforce positively contributes to its success, and the success of our community. We encourage applications from qualified African Nova Scotians, LGBTQ+ community, racially visible persons, women in non-traditional positions, persons with disabilities and Indigenous persons. Halifax Water encourages applicants to self-identify in the cover letter.