Alerts

Since the mandatory Stage 1 water restrictions were implemented for the Lake Major supply area on September 10, Halifax Water has seen a 9% decline in overall consumption.   

  

Halifax Water is encouraged by the public’s response and respectfully asks everyone to do their part to conserve water where they can. As these dry conditions persist and with little rain in the forecast, all residents and businesses supplied by the Lake Major Water Supply Plant must follow mandatory Stage 1 water conservation measures until further notice.  

  

This impacts water service for the communities of Dartmouth, Burnside, Cole Harbour, Westphal, North Preston and Eastern Passage (see attached map for affected service areas).    

You may be aware there is a labour disruption at Canada Post. This disruption will cause delays in receiving your mail, including your Halifax Water bill.

To avoid the risk of delays in receiving your bill and late payments, we recommend that you register for our Customer Connect Portal. This provides 24/7 secure access to your bills and account information.

Visit Customer Connect to sign up for paperless billing. All you will need is information from your most recent bill.

Don’t have your most recent bill? 

Send us an email at customercare@halifaxwater.ca with the subject line: I want to sign up for Customer Connect.