Alerts

An independent forensic investigation by third-party cybersecurity experts has concluded its review of Halifax Water’s March 2026 Customer Connect portal privacy incident, confirming limited information linked to 16 customer accounts was accessed. The affected customers have been notified, and the portal remains offline until Halifax Water is satisfied that service can be restored securely.

This update explains what happened, what information was involved, what the investigation found about customer risk, and the steps customers can take to protect themselves.